Frequently Asked Questions
Everything you need to know about shopping with Nekoto Books.
How long does shipping take?
Standard domestic orders are processed within 2-3 business days and typically arrive within 5-7 business days. International shipping times vary by location.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed apparel. Items must be returned in their original packaging with all tags attached.
How do I know which size to order?
Each product page features a detailed size guide. We recommend measuring a similar garment you own and comparing it to our specifications for the best fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your materials sustainably sourced?
Yes, Nekoto Books is committed to ethical fashion. We use organic cotton and recycled polyester blends to ensure high quality with a lower environmental impact.
Can I change or cancel my order?
Orders can be modified or canceled within 12 hours of placement. Please contact our support team immediately if you need to make an adjustment.